Reach shoppers on their preferred channels by sending post-order notifications through SMS and WhatsApp in B2C Commerce with Agentforce Marketing. SMS and WhatsApp join email as supported channels for post-order shopper notifications.
Where: This change applies to B2C Commerce.
Who: This feature is available to admins who have the B2C Commerce with Agentforce Marketing license.
How: To set up SMS or WhatsApp notifications:
- For WhatsApp: connect your WhatsApp Business Manager account to your org and import a message template into your CMS workspace.
- For SMS: configure an SMS channel to generate sender codes.
- In Data Cloud, assign a channel number to each Communication Subscription to link your shoppers' consent records to a specific notification channel.
- Configure the notification flows in Flow Builder.