---
schema_version: "1"
id: f5bf4278bd909883bca45288d5c5ac37418eea47dbd4a6410aca8393db7f2bfa
title: Send Post-Order Notifications via SMS and WhatsApp
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_b2c_commerce_whatsapp_sms_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_b2c_commerce_whatsapp_sms_notifications.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2ffeb908b749b83202a0ae1b8be8d9207918ba274e35140ae225872d13275862
description: Reach shoppers on their preferred channels by sending post-order notifications through SMS and WhatsApp in B2C Commerce with Agentforce Marketing. SMS and WhatsApp join email as supported channels for post-order shopper notifications.
products:
  - Cross Cloud
release: "262"
---
# Send Post-Order Notifications via SMS and WhatsApp

Reach shoppers on their preferred channels by sending post-order notifications through SMS and WhatsApp in B2C Commerce with Agentforce Marketing. SMS and WhatsApp join email as supported channels for post-order shopper notifications.

**Where:** This change applies to B2C Commerce.

**Who:** This feature is available to admins who have the B2C Commerce with Agentforce Marketing license.

**How:** To set up SMS or WhatsApp notifications:

- For WhatsApp: connect your WhatsApp Business Manager account to your org and import a message template into your CMS workspace.
- For SMS: configure an SMS channel to generate sender codes.
- In Data Cloud, assign a channel number to each Communication Subscription to link your shoppers' consent records to a specific notification channel.
- Configure the notification flows in Flow Builder.