Schedule Appointments in Agentforce Public Sector with Workforce Scheduling (Generally Available)

Workforce Scheduling adds appointment capabilities to Agentforce Public Sector (formerly Public Sector Solutions) so your employees and constituents can schedule and manage on-site and virtual appointments across your organization. Employees and constituents are able to self-schedule appointments through multiple channels, including online portals, mobile apps, call centers, and in-person interactions. Managers get real-time visibility into team schedules, workloads, and appointment status.

Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions. Workforce Scheduling is bundled as an add-on for Agentforce Public Sector. For more information, contact your Salesforce account executive.

When: Available after April 21, 2026.

How: From Salesforce Go, turn on Workforce Scheduling.