---
schema_version: "1"
id: c6b82aea6874500494233893926e06d7b66341cac6662f5930206ce345814cac
title: Schedule Appointments in Agentforce Public Sector with Workforce Scheduling (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_aps_workforce_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8df670f12f9601a10b8518da47fe7e54d35990703661e1cc01ddeba1d0f983e7
description: Workforce Scheduling adds appointment capabilities to Agentforce Public Sector (formerly Public Sector Solutions) so your employees and constituents can schedule and manage on-site and virtual appointments across your organization. Employees and constituents are able to self-schedule appointments through multiple channels, including online portals, mobile apps, call centers, and in-person interactions. Managers get real-time visibility into team schedules, workloads, and appointment status.
products:
  - Cross Cloud
release: "262"
---
# Schedule Appointments in Agentforce Public Sector with Workforce Scheduling (Generally Available)

Workforce Scheduling adds appointment capabilities to Agentforce Public Sector (formerly Public Sector Solutions) so your employees and constituents can schedule and manage on-site and virtual appointments across your organization. Employees and constituents are able to self-schedule appointments through multiple channels, including online portals, mobile apps, call centers, and in-person interactions. Managers get real-time visibility into team schedules, workloads, and appointment status.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions. Workforce Scheduling is bundled as an add-on for Agentforce Public Sector. For more information, contact your Salesforce account executive.

**When:** Available after April 21, 2026.

**How:** From Salesforce Go, turn on **Workforce Scheduling**.

#### See Also

- [_Salesforce Release Notes_: Workforce Scheduling](https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_ws.htm&language=en_US)
- [_Salesforce Help_: Field Service and Operations for Public Sector](https://help.salesforce.com/s/articleView?id=service.fs_workforce_scheduling_overview.htm&language=en_US)
- [_Salesforce Help_: Get Started with Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.fs_get_started.htm&language=en_US)
- [_Salesforce Help_: Set Up Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.fs_set_up_workforce_scheduling.htm&language=en_US)