Learn about the latest AI agent feature in Agentforce Service.
- Agentforce for HR Service
Streamline your HR operations with a library of prebuilt autonomous agents. Reduce administrative overhead by enabling employees to self-manage common HR tasks, such as payroll and profiles, while empowering managers to instantly handle leave approvals and performance goals. - Agentforce Service Assistant
Get ready for a new Service Assistant experience. Evolving beyond static checklists, Service Assistant now delivers conversational, real-time issue resolution guidance. Service Assistant conversationally guides service reps step-by-step through issue resolution, continuously monitors the record for new information, and dynamically updates the plan in real-time by surfacing knowledge information and completing step tasks with agent actions. In addition, Service Assistant provides a dedicated agent chat experience, providing service reps additional issue-resolution support where they can launch actions and look up knowledge information on demand. Further, Service Assistant now supports messaging sessions to provide reps real-time resolution guidance that keeps pace with the fluid, fast-moving conversations. You can also create multiple Service Assistant agents so that you can specialize each agent to a business unit, record type, or queue.