---
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title: AI Agents for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_ai_agents_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_ai_agents_service.htm&release=262.0.0&type=5
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content_type: documentation
content_hash: ce5803c40b431574ab06f36dd2078051de30f822f3e2f74d01a2de94b54f1728
description: Learn about the latest AI agent feature in Agentforce Service.
products:
  - Cross Cloud
release: "262"
---
# AI Agents for Service

Learn about the latest AI agent feature in Agentforce Service.

- **[Agentforce for HR Service](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_hr_svc.htm&release=262.0.0&type=5)**  
    Streamline your HR operations with a library of prebuilt autonomous agents. Reduce administrative overhead by enabling employees to self-manage common HR tasks, such as payroll and profiles, while empowering managers to instantly handle leave approvals and performance goals.
- **[Agentforce Service Assistant](https://help.salesforce.com/s/articleView?id=release-notes.rn_sra.htm&release=262.0.0&type=5)**  
    Get ready for a new Service Assistant experience. Evolving beyond static checklists, Service Assistant now delivers conversational, real-time issue resolution guidance. Service Assistant conversationally guides service reps step-by-step through issue resolution, continuously monitors the record for new information, and dynamically updates the plan in real-time by surfacing knowledge information and completing step tasks with agent actions. In addition, Service Assistant provides a dedicated agent chat experience, providing service reps additional issue-resolution support where they can launch actions and look up knowledge information on demand. Further, Service Assistant now supports messaging sessions to provide reps real-time resolution guidance that keeps pace with the fluid, fast-moving conversations. You can also create multiple Service Assistant agents so that you can specialize each agent to a business unit, record type, or queue.