Use the Transcription Model parameter on the Speech to Text action to control which model converts audio to text. Choose the model that best fits your transcription needs, such as audio quality, language, and data handling requirements. This parameter is available in Agentforce Builder, Flow, and REST.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.
When: This change is available starting the week of June 22, 2026.
How: In Agentforce Builder, open an agent that uses the Speech To Text action and expand the action's input parameters. Set the Transcription Model to Whisper V3 Turbo or ElevenLabs Scribe V2. If you don't set a value, Whisper V3 Turbo is used by default.