During preview conversations, Agentforce Builder shows more detailed error messages for some platform services, replacing errors that were silent or difficult to diagnose. When a service encounters a problem during a preview conversation, you can open the Trace tab to see what went wrong. All error messages include a link to documentation covering possible causes, troubleshooting steps, and guidance on when to contact Salesforce Customer Support. This change doesn't affect end user-facing error messages.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Setup for AI agents is available on the desktop site.
When: Improved error messages are available for an initial subset of platform services the week of August 3, 2026. We're continuing to expand error messages for services on a rolling basis.
How: Start a preview conversation with your agent in Agentforce Builder. When a platform service encounters an error, open the Trace tab to see the error message and a link to supporting documentation.