You can now customize conversation recommendations for Agentforce Employee agents in Canvas view, in addition to Script view. Conversation recommendations refer to both welcome recommendations, which appear on the welcome screen when the Agentforce panel opens, and recommendations that the agent suggests during a conversation. Use them to guide employees to your most relevant and frequently used actions.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.
When: This change is available starting the week of July 13, 2026.
How: In Agentforce Builder, open your Agentforce Employee agent. In the Explorer panel, under Settings, click System. Under Conversation Recommendations, turn on Recommendations on the Welcome Screen, and for Type of Welcome Screen Recommendations, select Static and add your own prompts. To suggest dynamic prompts with every agent reply, turn on Recommendations After Agent Responses.