Boost call transcription accuracy, support business-specific language needs, and reduce transcription latency by selecting a preferred speech-to-text model at the org level. Help support teams deliver seamless multilingual support and a more reliable service experience.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To configure transcription settings and language support, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.