---
schema_version: "1"
id: 7208f47839a5631a41eba28eaa4ffb89d668f542baa865379d5f2bd3b9e71bfa
title: Enhance Voice Transcription Performance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_voice_transcription_performance.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_voice_transcription_performance.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 764369df923287e1f161d72c4e5795010480e765fb704a0b6e3192f580ee385c
description: Boost call transcription accuracy, support business-specific language needs, and reduce transcription latency by selecting a preferred speech-to-text model at the org level. Help support teams deliver seamless multilingual support and a more reliable service experience.
products:
  - Cross Cloud
release: "262"
---
# Enhance Voice Transcription Performance

Boost call transcription accuracy, support business-specific language needs, and reduce transcription latency by selecting a preferred speech-to-text model at the org level. Help support teams deliver seamless multilingual support and a more reliable service experience.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).

**Who:** To configure transcription settings and language support, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.