Keep your established business identity by moving existing phone numbers directly into Salesforce. Submit a Letter of Authorization and required documentation to schedule your port-in for a specific date and time. This flexibility ensures your telephony setup aligns with your migration timeline without service interruptions.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To set up and use number porting in Agentforce Contact Center, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.
How: From Setup, go to Communications Channels, and use the drop-down option to port a number.