Simplify telephony administration by hosting .mp3 and .wav files in Salesforce for instant deployment to IVR prompts and queue announcements. Deliver a consistent caller experience across all routing flows with a unified repository that provides admins with real-time file validation.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To configure and organize your media files, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.