---
schema_version: "1"
id: ea158be56c4c6c37a3f57113fb3192113457fc2e010c9a25ac8fa2c22b4f1139
title: Manage Telephony Audio Directly in Salesforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_manage_telephony_audio_.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_manage_telephony_audio_.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2e9f9f3f6bb1a73cefbe1d08811abbd04675efe331fd754116c95b5ee299f6f0
description: Simplify telephony administration by hosting .mp3 and .wav files in Salesforce for instant deployment to IVR prompts and queue announcements. Deliver a consistent caller experience across all routing flows with a unified repository that provides admins with real-time file validation.
products:
  - Cross Cloud
release: "262"
---
# Manage Telephony Audio Directly in Salesforce

Simplify telephony administration by hosting .mp3 and .wav files in Salesforce for instant deployment to IVR prompts and queue announcements. Deliver a consistent caller experience across all routing flows with a unified repository that provides admins with real-time file validation.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).

**Who:** To configure and organize your media files, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.