Support callers in their local language with an expanded library of 11 new regional dialects - English (UK), German (Germany), French (France), Spanish (Spain), Italian (Italy), Dutch (Netherlands), Portuguese (EU), Japanese (Japan), Hindi (India), English (Australia), and Finnish (Finland). Access gender-based voice profiles and simplified configuration tools to deliver personalized text-to-speech interactions. Automated default profiles ensure that your callers always hear a natural voice, even if a specific profile isn't manually selected.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To configure Interactive Voice Response in your org, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.
How: From your Omni-Channel flow, use the Play Prompt action and set language and voice profile.