---
schema_version: "1"
id: 5990457d1ce3401e93b18d7d9194c4e518e3a52f3a4e22763b064de090bfb241
title: Scale Global Communications with Expanded IVR Languages and Voice Profiles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_lang_voice_profile.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_lang_voice_profile.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d79c12e833b2c673df1b9a6aa3f3bb19add327071144fa7c57d1806a64000ed5
description: Support callers in their local language with an expanded library of 11 new regional dialects - English (UK), German (Germany), French (France), Spanish (Spain), Italian (Italy), Dutch (Netherlands), Portuguese (EU), Japanese (Japan), Hindi (India), English (Australia), and Finnish (Finland). Access gender-based voice profiles and simplified configuration tools to deliver personalized text-to-speech interactions. Automated default profiles ensure that your callers always hear a natural voice, even if a specific profile isn't manually selected.
products:
  - Cross Cloud
release: "262"
---
# Scale Global Communications with Expanded IVR Languages and Voice Profiles

Support callers in their local language with an expanded library of 11 new regional dialects - English (UK), German (Germany), French (France), Spanish (Spain), Italian (Italy), Dutch (Netherlands), Portuguese (EU), Japanese (Japan), Hindi (India), English (Australia), and Finnish (Finland). Access gender-based voice profiles and simplified configuration tools to deliver personalized text-to-speech interactions. Automated default profiles ensure that your callers always hear a natural voice, even if a specific profile isn't manually selected.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).

**Who:** To configure Interactive Voice Response in your org, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.

**How:** From your Omni-Channel flow, use the Play Prompt action and set language and voice profile.