Reach customers before they call in by launching automated outbound voice calls directly from flows. Trigger appointment reminders, surveys, delivery updates, payment follow-ups, and AI-led service conversations without third-party tools or custom integrations. Configure caller ID, initiate calls instantly, and the caller’s next step through IVR prompts, customer input, Agentforce Service Agent conversations, or automatic call completion. Improve response rates and deliver more timely, personalized customer interactions while reducing manual calls. Strengthen service efficiency, lower inbound call volume, and build customer trust through consistent, automated engagement.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To configure these capabilities, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.