---
schema_version: "1"
id: da66dc60c9171bef32cbc0196a2b2c16358bae7cf5cb84b296db53541b7d68e9
title: Accelerate Proactive Customer Outreach with Automated Outbound Calling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_accelerate_automated_calling.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_accelerate_automated_calling.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0ceb1cc6344a6761441275223759e7d2dfa684392ae62f3383f8ef3f49dbb50
description: Reach customers before they call in by launching automated outbound voice calls directly from flows. Trigger appointment reminders, surveys, delivery updates, payment follow-ups, and AI-led service conversations without third-party tools or custom integrations. Configure caller ID, initiate calls instantly, and the caller’s next step through IVR prompts, customer input, Agentforce Service Agent conversations, or automatic call completion. Improve response rates and deliver more timely, personalized customer interactions while reducing manual calls. Strengthen service efficiency, lower inbound call volume, and build customer trust through consistent, automated engagement.
products:
  - Cross Cloud
release: "262"
---
# Accelerate Proactive Customer Outreach with Automated Outbound Calling

Reach customers before they call in by launching automated outbound voice calls directly from flows. Trigger appointment reminders, surveys, delivery updates, payment follow-ups, and AI-led service conversations without third-party tools or custom integrations. Configure caller ID, initiate calls instantly, and the caller’s next step through IVR prompts, customer input, Agentforce Service Agent conversations, or automatic call completion. Improve response rates and deliver more timely, personalized customer interactions while reducing manual calls. Strengthen service efficiency, lower inbound call volume, and build customer trust through consistent, automated engagement.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).

**Who:** To configure these capabilities, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.