Supported links in the Agentforce Conversation Client (ACC) Web SDK—such as hyperlinks with absolute or relative URLs—now open in a new browser tab. This update improves navigation for those links when developers integrate Agentforce Employee Agent (AEA) conversational experiences into external web applications.
Where: This change applies to ACC Web SDK embedded experiences in external web applications.
How: No additional setup is required. When a user selects a hyperlink with an absolute URL or a relative URL in an ACC Web SDK embedded experience, the URL opens in a new browser tab.
Note: The ACC Web SDK is built on Lightning Out 2.0. Lightning Out 2.0
doesn't support page navigation for embedded LWC components. The
lightning/navigation service isn't supported. For example, link to a record
page with /lightning/r/Account/001xx000003DGSWAA4/view or to an external page
with https://www.example.com/help.