If you haven’t yet upgraded your Standard SMS channels to enhanced channels, upgrade now to avoid a service interruption. These channels, which were retired on Feb. 14, 2026, will stop working during the week of July 1, 2026.
Where: This change applies to Standard and Enhanced SMS in sandbox and production. View supported editions.
How: For channel upgrade steps, see Upgrading from Standard to Enhanced Messaging. After you upgrade your last Standard Messaging channel, upgrade your routing method from Standard to Enhanced Omni-Channel.