Explore enhancements to voice capabilities that support inbound service and proactive outbound engagement across your rep and AI workforce.
- Salesforce Voice
Manage every part of voice communication, from procurement to post-call analysis, with Salesforce’s new built-in voice offering. You get complete unification with Omni-Channel routing and simplified presence synchronization for your service reps. This unified experience is powered by several critical, seamlessly integrated components built directly on the Salesforce platform. Enjoy deeper customization, tighter alignment, and the ability to fully leverage Agentforce capabilities. - Salesforce Voice with Telephony Providers
Explore the latest Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over the phone.