---
schema_version: "1"
id: 205116af906f1333bc29babcf21e7f89caea81ec9f114fe69a77091b159be933
title: Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_parent.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: db77b7e66859abf4f54d50c5d6fb7cca3c2f7fa51527edd6279dd49846621612
description: Explore enhancements to voice capabilities that support inbound service and proactive outbound engagement across your rep and AI workforce.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Voice

Explore enhancements to voice capabilities that support inbound service and proactive outbound engagement across your rep and AI workforce.

- **[Salesforce Voice](https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_salesforce_voice.htm&release=260&type=5)**  
    Manage every part of voice communication, from procurement to post-call analysis, with Salesforce’s new built-in voice offering. You get complete unification with Omni-Channel routing and simplified presence synchronization for your service reps. This unified experience is powered by several critical, seamlessly integrated components built directly on the Salesforce platform. Enjoy deeper customization, tighter alignment, and the ability to fully leverage Agentforce capabilities.
- **[Salesforce Voice with Telephony Providers](https://help.salesforce.com/s/articleView?id=release-notes.rn_voice.htm&release=260&type=5)**  
    Explore the latest Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over the phone.