Save time and reduce manual data entry when managing your contact center. Admins can now use the Bulk API to create contact center groups and queues in bulk. This enhancement improves admin efficiency, supports large contact centers, and enables more comprehensive data management.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these telephony models.
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect (also applies to Voice
manually integrated with your Amazon Connect instance by importing the contact center definition
XML file).
If you integrate Voice manually by importing the XML file, you need the Connect Management role to create contact center groups using the Bulk API.
Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. View supported editions.