---
schema_version: "1"
id: 113b555e10287473ff316fa27150384fb3dc7adabcbe3545a73ecd6893eabd98
title: Manage Contact Center Groups and Queues in Bulk
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_bulk_queuegrps.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_bulk_queuegrps.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 59f5991e02c8fd1c9551d85763ae009ddcad3b61b7a2ba72d6ebdf4a7e5de53a
description: Save time and reduce manual data entry when managing your contact center. Admins can now use the Bulk API to create contact center groups and queues in bulk. This enhancement improves admin efficiency, supports large contact centers, and enables more comprehensive data management.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Manage Contact Center Groups and Queues in Bulk

Save time and reduce manual data entry when managing your contact center. Admins can now use the Bulk API to create contact center groups and queues in bulk. This enhancement improves admin efficiency, supports large contact centers, and enables more comprehensive data management.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect (also applies to Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file).
    
    If you integrate Voice manually by importing the XML file, you need the Connect Management role to create contact center groups using the Bulk API.

Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. [View supported editions](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help:_ Create Contact Center Queues in Bulk (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.voice_bulk_add_queues.htm&type=5&language=en_US)
- [_Salesforce Help:_ Create Contact Center Groups in Bulk (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.voice_bulk_add_groups.htm&type=5&language=en_US)