Provide your service reps with a consolidated view of their work with the My Service Performance dashboard. This dashboard shows key metrics like resolution times, and case load in real time. Reps can use these insights to track progress against benchmarks and manage their workload more effectively.
Where: This change applies to Enterprise, Unlimited, and Agentforce 1 editions with Service Cloud in Lightning Experience.
Who: To install the My Service Performance dashboard, you need the Tableau Included App Manager or System Admin permission set. To use the My Service Performance dashboard, you need the Tableau Next Included App Business User or Tableau Next Limited Consumer permission set.