Gain a unified view of your service campaign performance with the campaign analytics dashboard. You can monitor outreach, open rates, completion rates, bounce rates, and individual customer progress to assess campaign health and week-over-week trends. Use these insights to identify issues, follow up with customers, and measure campaign return on investment (ROI).
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions of Service Cloud.
Who: To create the app, you need the Data Cloud admin permission sets, Tableau Limited Viewer license and permission sets, and Service cloud data kit.