---
schema_version: "1"
id: c54d44cbd40902e5440d2d3dc8e2e494ec18ebde50c2f8dde4a1b98d948e4c31
title: Monitor Proactive Service Campaign Performance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_service_monitor_proactive_service_campaign_performance.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_service_monitor_proactive_service_campaign_performance.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fd77eb114c24061df9cfb9bef3d81db16acfb55bd129f5ecf5b37ba769b2b18c
description: Gain a unified view of your service campaign performance with the campaign analytics dashboard. You can monitor outreach, open rates, completion rates, bounce rates, and individual customer progress to assess campaign health and week-over-week trends. Use these insights to identify issues, follow up with customers, and measure campaign return on investment (ROI).
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Monitor Proactive Service Campaign Performance

Gain a unified view of your service campaign performance with the campaign analytics dashboard. You can monitor outreach, open rates, completion rates, bounce rates, and individual customer progress to assess campaign health and week-over-week trends. Use these insights to identify issues, follow up with customers, and measure campaign return on investment (ROI).

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions of Service Cloud.

**Who:** To create the app, you need the Data Cloud admin permission sets, Tableau Limited Viewer license and permission sets, and Service cloud data kit.