With upcoming step-up authentication requirements, Salesforce prompts users to verify their identity for sensitive actions, such as report exports. To help users prepare, Salesforce now prompts them to register a verification method.
Where: This change is available in Lightning Experience and Salesforce Classic in all editions.
When: This prompt is available on a rolling basis starting in May 2026. Step-up authentication requirements take effect starting in June 2026, beginning with report exports.
How: After a user logs in, they see a prompt titled “Prepare for New Identity Verification Requirements.” The prompt appears if the user doesn't have at least one of these verification methods set up:
- Salesforce multi-factor authentication (MFA) method
- Verified phone number
- Verified email address
Note Users must register a verification method with Salesforce even if they log in with single
sign-on (SSO). Users can’t complete step-up authentication using a verification method from their
SSO identity provider.