Adopt authorized email domains. Accurately monitor event and email syncing with detailed insights and reports. Capture and report on email as an activity with the Sync Email as Salesforce Activity feature. Prepare for the retirement of Exchange Web Services and its impact on email-related features and products. Salesforce for Outlook retires in December 2027.
- Email Configuration
If you previously worked with Salesforce Customer Support to disable email change verifications, set up authorized email domains instead. - Einstein Activity Capture
Accurately monitor event and email syncing with detailed insights and reports on failure. Extend the scope of your Account, Contact, Opportunity, and Lead reports by integrating detailed email insights in your reports. Upgrade your Einstein Activity Capture's Microsoft Office 365 authentication to Graph API. - Lightning Sync for Microsoft® Exchange
Microsoft announced the retirement of Exchange Web Services (EWS) starting October 1, 2026. Lightning Sync configurations that use EWS won’t capture or sync data from Microsoft after EWS is retired. - Salesforce for Outlook (Retiring)
Full product retirement for Salesforce for Outlook is scheduled for December 2027. If you’re sticking with Salesforce for Outlook for now, you can access past release notes about the current version from the Trailblazer Community. - Outlook Integration
Outlook Integration replaces Salesforce for Outlook and gives users new capabilities, like the use of Agentforce for emails. - Gmail Integration
Get immediate access to relevant CRM data alongside your email communication by accessing the Gmail integration directly within Sales Cloud Everywhere. - Salesforce Inbox
Check out the latest improvements to Salesforce Inbox.