You can now use call transcripts from Gong with Einstein Conversation Insights and Salesforce AI. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform.
Where: This change applies to Einstein Conversation Insights in Lightning Experience. Einstein Conversation Insights is available in Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions.
When: This feature is available in late February 2026.
Why: Use your Gong transcripts with Einstein Conversation Insights features. This includes insights about customer conversations related to objections, next steps, and select keywords. And level up with more features such as automatic call summaries, out-of-the-box agents, and a dashboard of relevant signals and conversations.
How: To integrate with Gong, from Salesforce Go, enter Einstein Conversation Insights under Features. If you’re not using Einstein Conversation Insights already, be sure to set up ECI.
In the Connect Transcription Provider section, click Go to Setup for the Gong setting and follow the steps provided to install the managed package from AppExchange.
For more details about setting up Gong, see Set Up Gong Integration. You can also request to import call transcripts created before Gong was connected to Salesforce.
New transcripts from Gong are processed once each day.