---
schema_version: "1"
id: 6e689cfff533d56439ad9d43e2e2569d5537958972d887b21e954a72d5ade474
title: Use Call Transcripts from Gong
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sales_eci_gong.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_gong.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f154d2323ef585f3c7eb7cf4f3661c65a2e4395cd710d65f83dd130becbc688c
description: You can now use call transcripts from Gong with Einstein Conversation Insights and Salesforce AI. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Use Call Transcripts from Gong

You can now use call transcripts from Gong with Einstein Conversation Insights and Salesforce AI. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform.

**Where:** This change applies to Einstein Conversation Insights in Lightning Experience. Einstein Conversation Insights is available in Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions.

**When:** This feature is available in late February 2026.

**Why:** Use your Gong transcripts with Einstein Conversation Insights features. This includes insights about customer conversations related to objections, next steps, and select keywords. And level up with more features such as automatic call summaries, out-of-the-box agents, and a dashboard of relevant signals and conversations.

**How:** To integrate with Gong, from Salesforce Go, enter Einstein Conversation Insights under Features. If you’re not using Einstein Conversation Insights already, be sure to [set up ECI](https://help.salesforce.com/s/articleView?id=sales.call_coaching_setup.htm&language=en_US).

In the **Connect Transcription Provider** section, click **Go to Setup** for the Gong setting and follow the steps provided to install the managed package from AppExchange.

![Gong setting in Salesforce Go](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/sales/eci_gong_setup.png)

For more details about setting up Gong, see [Set Up Gong Integration](https://help.salesforce.com/s/articleView?id=005314247&type=1&language=en_US). You can also request to import call transcripts created before Gong was connected to Salesforce.

New transcripts from Gong are processed once each day.

#### See Also

- [_Salesforce Help:_ Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.call_coaching.htm&language=en_US)
- [_Salesforce Help:_ Gong Integration with Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.ci_setup_transcription_providers.htm&language=en_US)