We’re combining the call summary and generative conversation insight features together. The combined features work across both voice and video calls, are available to all ECI users without additional licenses or costs, and are automatically enabled for orgs using generative AI features.
Where: This feature requires Einstein Conversation Insights and is available in Lightning Experience in Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions. Einstein generative AI is available in Lightning Experience.
When: This feature is available in March 2026.
Who: This feature is available to users with access to Einstein Conversation Insights.
Why: Get call summaries automatically for all ECI calls. A standard call summary includes the summary itself, the customer impression, and any next steps.
Admins can also create custom insights for their video calls. Using generative AI, get answers to things such as customer sentiment or deal terms surfaced for sales conversations automatically. We’ve increased the limit of available generative insights to eight.
How: The combined Call Summaries and Generative Conversation Insights feature is automatically enabled for orgs already using Call Summaries or Generative Conversation Insights.
From Salesforce Go, enter Einstein Conversation Insights under Features. Then enable Generative ECI.
No new permission sets are required. References to Call Summary and Generative Insights as separate standalone features are no longer shown in Setup.