---
schema_version: "1"
id: 593b1b58337f915d9e5f9f68cb2cc8647cc0c2c5db964a99c94e3239e57aea62
title: Use Call Summaries and Generative Insights Across All Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sales_eci_gen_eci.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_gen_eci.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 40c2604a3167a98cba58cb07ea74dc512b0a8be633dac3a44d26a5799407ddf8
description: We’re combining the call summary and generative conversation insight features together. The combined features work across both voice and video calls, are available to all ECI users without additional licenses or costs, and are automatically enabled for orgs using generative AI features.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Use Call Summaries and Generative Insights Across All Calls

We’re combining the call summary and generative conversation insight features together. The combined features work across both voice and video calls, are available to all ECI users without additional licenses or costs, and are automatically enabled for orgs using generative AI features.

**Where:** This feature requires Einstein Conversation Insights and is available in Lightning Experience in Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions. Einstein generative AI is available in Lightning Experience.

**When:** This feature is available in March 2026.

**Who:** This feature is available to users with access to Einstein Conversation Insights.

**Why:** Get call summaries automatically for all ECI calls. A standard call summary includes the summary itself, the customer impression, and any next steps.

![video call record with call summary shown](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/sales/eci_summary_record.png)

Admins can also create custom insights for their video calls. Using generative AI, get answers to things such as customer sentiment or deal terms surfaced for sales conversations automatically. We’ve increased the limit of available generative insights to eight.

![Generative Insights tab on video call record](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/sales/eci_gen_insight.png)

**How:** The combined Call Summaries and Generative Conversation Insights feature is automatically enabled for orgs already using Call Summaries or Generative Conversation Insights.

From Salesforce Go, enter Einstein Conversation Insights under Features. Then enable **Generative ECI**.

![Generative ECI setting in Salesforce Go](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/sales/eci_gen_eci_setting.png)

No new permission sets are required. References to Call Summary and Generative Insights as separate standalone features are no longer shown in Setup.

#### See Also

- [_Salesforce Help:_ Call Summaries and Generative Conversation Insights Powered by Einstein Generative AI](https://help.salesforce.com/s/articleView?id=sales.eci_call_summaries.htm&language=en_US)