New Sales Dialer licenses aren’t available for customers to purchase. We are planning to retire features and functionality for the product in the future.
Where: This applies to the Sales Dialer product in Essentials, Professional, Enterprise, Performance, and Unlimited editions.
When: New licenses for Sales Dialer are no longer available. This includes the Dialer Inbound and Dialer Outbound permission sets. You can continue to renew your current licenses for the time being.
To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Service Cloud Voice. Service Cloud Voice offers many of the telephony features that you love and more. See Get to Know Service Cloud Voice.