Provide modern, AI-powered IT service management to your public sector employees with the full suite of Agentforce IT Service capabilities. Resolve issues faster by giving your employees conversational, personalized, AI-driven support in the most convenient channel. Accelerate self-service by using topics and actions provided in the Employee Request Management agent template. Use the topics and actions in the IT fulfiller agent template to reduce repetitive manual work and accelerate issue resolution. Use Data 360 to enrich responses and reduce manual intervention for routine tasks.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions where Public Sector Solutions is enabled with:
- Agentforce for Public Sector
- Employee Experience for Public Sector
- Public Sector Foundation - Advanced
- Public Sector - Service - Agentforce 1 Edition
Who: Agentforce Public Sector, formerly Public Sector Solutions, employee users who are fulfillers, incident managers, and major incident managers use the permission sets provided by Agentforce for IT Service. Users who are employee requestors require additional permission sets.