---
schema_version: "1"
id: 50fe4229393ebb33bb58274524e3bf46b05da7464089a9d3911f08ff383d76a9
title: Deliver Agent-First IT Support to Public Sector Employees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_psc_public_sector_itsm.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_public_sector_itsm.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 51f94c8c2372015dfecd1e62fecf6f2c12fa036eb85e28a27ab4c6f69dd706ef
description: Provide modern, AI-powered IT service management to your public sector employees with the full suite of Agentforce IT Service capabilities. Resolve issues faster by giving your employees conversational, personalized, AI-driven support in the most convenient channel. Accelerate self-service by using topics and actions provided in the Employee Request Management agent template. Use the topics and actions in the IT fulfiller agent template to reduce repetitive manual work and accelerate issue resolution. Use Data 360 to enrich responses and reduce manual intervention for routine tasks.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Deliver Agent-First IT Support to Public Sector Employees

Provide modern, AI-powered IT service management to your public sector employees with the full suite of Agentforce IT Service capabilities. Resolve issues faster by giving your employees conversational, personalized, AI-driven support in the most convenient channel. Accelerate self-service by using topics and actions provided in the Employee Request Management agent template. Use the topics and actions in the IT fulfiller agent template to reduce repetitive manual work and accelerate issue resolution. Use Data 360 to enrich responses and reduce manual intervention for routine tasks.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions where Public Sector Solutions is enabled with:

- Agentforce for Public Sector
- Employee Experience for Public Sector
- Public Sector Foundation - Advanced
- Public Sector - Service - Agentforce 1 Edition

**Who:** Agentforce Public Sector, formerly Public Sector Solutions, employee users who are fulfillers, incident managers, and major incident managers use the permission sets provided by Agentforce for IT Service. Users who are employee requestors require additional permission sets.

#### See Also

- [_Salesforce Help_: Agentforce IT Service for Public Sector Solutions](https://help.salesforce.com/s/articleView?id=ind.psc_agentforce_itsm.htm&type=5&language=en_US)