Configure your return policies so customers can receive refunds to a different credit card when presenting a gift receipt. Previously, gift receipt returns were restricted to gift cards or the original purchaser’s credit card, causing friction at the point of sale. Now, your associates can refund to the recipient's preferred tender and prevent refunds to the original purchaser's payment method.
Where: This change applies to Point of Sale.
How: In CMS, go to your online or offline return policy. Then in the Gift Receipt Refunds Section, turn on Allow multiple refund options and select Gift Card and Credit Card as eligible refund options (1). Also, add a barcode to your printed gift receipt as an image that can identify the purchase as a gift receipt during a return. Don’t associate the barcode with a PS tag because the POS app can’t distinguish the PS tag barcode as a gift receipt.
