---
schema_version: "1"
id: f5822ec8ff0c823e55cb958d2c9368ea9146908f598535975539e735fb847a1d
title: Offer Flexible Refund Options for Gift Receipts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_pos_gift_receipt_refunds.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_pos_gift_receipt_refunds.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 871cbed5117c493ea17f6b377ce6a469d9e70e498aaa43a556255a90d0632237
description: Configure your return policies so customers can receive refunds to a different credit card when presenting a gift receipt. Previously, gift receipt returns were restricted to gift cards or the original purchaser’s credit card, causing friction at the point of sale. Now, your associates can refund to the recipient's preferred tender and prevent refunds to the original purchaser's payment method.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Offer Flexible Refund Options for Gift Receipts

Configure your return policies so customers can receive refunds to a different credit card when presenting a gift receipt. Previously, gift receipt returns were restricted to gift cards or the original purchaser’s credit card, causing friction at the point of sale. Now, your associates can refund to the recipient's preferred tender and prevent refunds to the original purchaser's payment method.

**Where:** This change applies to Point of Sale.

**How:** In CMS, go to your online or offline return policy. Then in the Gift Receipt Refunds Section, turn on **Allow multiple refund options** and select Gift Card and Credit Card as eligible refund options (1). Also, add a barcode to your printed gift receipt as an image that can identify the purchase as a gift receipt during a return. Don’t associate the barcode with a PS tag because the POS app can’t distinguish the PS tag barcode as a gift receipt.

![Enable Allow multiple refund options in Point of Sale CMS.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/commerce/262_rn_gift_receipt_refund_cms..png)

#### See Also

- [_Salesforce Help_: Receipt Layout Editor (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_templates_receipt_edit.htm&language=en_US)
- [_Salesforce Help_: Set Up Gift Receipt at SKU-level (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_receipts_gift_at_sku.htm&language=en_US)