You are no longer limited to one-size-fits-all messages in decision responses. Deliver personalized decision responses to your users by adding merge fields from profile data graphs. Include direct attributes such as your user’s first name in decision responses or segment IDs to use in personalization campaigns in third party apps. For instance, personally greet a user and display their current loyalty points in an infobar. This flexibility ensures every interaction is tailored to the individual, turning generic notifications into meaningful, data-driven touchpoints.
Where: This change applies to Lightning Experience in Professional, Enterprise, Unlimited, and Developer editions with the Salesforce Personalization add-on.