Get Instant Product Assistance and Troubleshooting with Omnistudio Assistance AI Agent (Pilot)

Use the Omnistudio Assistance AI pilot agent to get context-aware guidance directly in the designer. Whether you’re a designer, developer, or implementation specialist, the agent provides instant, relevant information about any Omnistudio component or element that you’re working with. It can also provide a complete build plan that helps architect end-to-end solutions, based on an industry vertical. The agent can also run design-time diagnostics to identify gaps and avoid runtime failures.

Where: This change applies to Lightning Experience, Experience Cloud sites, and all versions of Enterprise, Performance, and Unlimited editions where Omnistudio is enabled. Additionally, you need a Data 360 license with the Agentforce 1 add-ons.

Note Omnistudio Assistance is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion.

To enable the Omnistudio Assistance AI pilot agent in your org, contact your Account Executive.

Who: This feature is available to Omnistudio customers who use the standard runtime and standard designer. Customers also need the Omnistudio, Data 360, and Agentforce for Industries licenses.

How: After the feature is enabled, from Setup, find and select Agentforce Agents. Select New Agent and select the Omnistudio Assistance template. You can then set up the agent by using the template. In addition, create a permission set. From Setup, find and select Permission Sets. Add a new permission set and include Omnistudio Assistance in the Agent Actions section.