Manage location exclusions and order rerouting through a conversational interface. By using a single text prompt, your routing agent can block specific locations for a set time or rescue unfulfillable orders, such as those with damaged goods. Previously, mitigating these disruptions required time-consuming manual intervention.
Where: This change applies to Order Management in Enterprise, Unlimited, and Developer editions.
Note Agentforce Agentic Order Routing is a pilot or beta service that is subject to the Beta
Services Terms at Agreements - Salesforce.com or your written Unified Pilot Agreement, and
applicable terms in the Product Terms Directory. Use of this pilot or beta service consumes Einstein Requests,
as applicable, and is at the Customer's sole discretion.
How: To set up Agentic Order Routing (pilot), contact your Salesforce account executive.