---
schema_version: "1"
id: d027cdc1b584ff9413d590da7b77d6028d96554e553cfd1343bb5135a25c10b8
title: Resolve Fulfillment Issues Proactively with Agentforce (Pilot)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_om_agentic_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_om_agentic_routing.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 08cbae59efddf806bc212ad19d5319bc30b9d81068b1e1b00764696579130519
description: Manage location exclusions and order rerouting through a conversational interface. By using a single text prompt, your routing agent can block specific locations for a set time or rescue unfulfillable orders, such as those with damaged goods. Previously, mitigating these disruptions required time-consuming manual intervention.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Resolve Fulfillment Issues Proactively with Agentforce (Pilot)

Manage location exclusions and order rerouting through a conversational interface. By using a single text prompt, your routing agent can block specific locations for a set time or rescue unfulfillable orders, such as those with damaged goods. Previously, mitigating these disruptions required time-consuming manual intervention.

**Where:** This change applies to Order Management in Enterprise, Unlimited, and Developer editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note Agentforce Agentic Order Routing is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/) or your written Unified Pilot Agreement, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service consumes Einstein Requests, as applicable, and is at the Customer's sole discretion.

**How:** To set up Agentic Order Routing (pilot), contact your Salesforce account executive.