Transform order management routing from a reactive to a proactive process through agentic location exclusion and rerouting.
- Resolve Fulfillment Issues Proactively with Agentforce (Pilot)
Manage location exclusions and order rerouting through a conversational interface. By using a single text prompt, your routing agent can block specific locations for a set time or rescue unfulfillable orders, such as those with damaged goods. Previously, mitigating these disruptions required time-consuming manual intervention.