---
schema_version: "1"
id: f0aca2202aa7d8a76483c97e0789d729f0cb5234b9b5512dba1ce99b47e3b588
title: Agentforce for Salesforce Order Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_om_agentforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_om_agentforce.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9446f741df2e9418f710c0f7460b0461799c8bed1785cba411552fb706e9be4a
description: Transform order management routing from a reactive to a proactive process through agentic location exclusion and rerouting.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Agentforce for Salesforce Order Management

Transform order management routing from a reactive to a proactive process through agentic location exclusion and rerouting.

- **[Resolve Fulfillment Issues Proactively with Agentforce (Pilot)](https://help.salesforce.com/s/articleView?id=release-notes.rn_om_agentic_routing.htm&release=260&type=5)**  
    Manage location exclusions and order rerouting through a conversational interface. By using a single text prompt, your routing agent can block specific locations for a set time or rescue unfulfillable orders, such as those with damaged goods. Previously, mitigating these disruptions required time-consuming manual intervention.