Process Payments Seamlessly in WhatsApp Conversations

Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer. The Payment Messaging component now supports WhatsApp. Sales reps can now send secured direct payment requests to customers.

Where: This change applies to Enhanced WhatsApp and Unified Conversational Platform (UCP) channels. WhatsApp Payment support is currently available in conversations with customers located in Brazil and India. View supported editions.

Why: Customers can complete the transaction immediately without leaving the conversation, boosting conversion and creating a better customer experience.

How: For more information on how to process payments in a WhatsApp conversation, see Add WhatsApp Pay.

Note
Note Salesforce isn't liable for any payment failures. In case of a payment failure, Meta recommends that you contact the payment provider to resolve the issue.