---
schema_version: "1"
id: 6b292a8f1679d9c4643e1528f87d0480c078a81ca6a614b5a1d9c69e4dfab301
title: Process Payments Seamlessly in WhatsApp Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_messaging_whatsapp_payments.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_whatsapp_payments.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f398b820cf2b06fc03ae021d604e4352c4c59130b67de68e1b0c9acf40f5cc4d
description: Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer. The Payment Messaging component now supports WhatsApp. Sales reps can now send secured direct payment requests to customers.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Process Payments Seamlessly in WhatsApp Conversations

Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer. The Payment Messaging component now supports WhatsApp. Sales reps can now send secured direct payment requests to customers.

**Where:** This change applies to Enhanced WhatsApp and Unified Conversational Platform (UCP) channels. WhatsApp Payment support is currently available in conversations with customers located in Brazil and India. [View supported editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US).

**Why:** Customers can complete the transaction immediately without leaving the conversation, boosting conversion and creating a better customer experience.

**How:** For more information on how to process payments in a WhatsApp conversation, see [Add WhatsApp Pay](https://help.salesforce.com/s/articleView?id=service.messaging_add_whatsapp_pay.htm&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note Salesforce isn't liable for any payment failures. In case of a payment failure, Meta recommends that you contact the payment provider to resolve the issue.