Optimize your messaging budget by switching to the new Salesforce Message Credits for WhatsApp and SMS. It tracks your WhatsApp and SMS consumption in real time through a single pool of credits that's applicable across Service and Marketing. You move away from bundled add-ons and pay for exactly what you use, with all messaging data integrated directly into your Salesforce Digital Wallet.
Where: This change applies to Enhanced SMS and Enhanced WhatsApp in all orgs with the Agentforce Contact Center Digital add-on. View supported editions for Messaging.
When: The Agentforce Contact Center Digital add-on is available starting on February 23, 2026. WhatsApp message credit requirements apply starting March 27, 2026. SMS message credit requirements apply starting March 27, 2026, with additional updates on May 1, 2026.
How: For information about Agentforce Contact Center Digital, contact your account executive.