Increase Rep Efficiency by Ending or Inactivating Messaging Sessions from Your Partner System

Use the End or Inactivate a Messaging Session API to quickly end or suspend a messaging session, regardless of whether the action is initiated by a messaging end user or your partner system. Reps receive a status notification when a session is ended or inactivated. This allows them to start After Conversation Work (ACW) if enabled and move on to the next session faster.

Where: This change applies to Bring Your Own Channel for CCaaS. View required editions.

Who: This change impacts partners who create messaging provider integrations for Bring Your Own Channel for CCaaS.

How: To end or inactivate a messaging session, call the /messagingSession endpoint in Interaction Service API.