---
schema_version: "1"
id: 996215fa8f90da41655f8240acf6d4b59c87216cd3bbc44c465ac5f2d11ab8bd
title: Increase Rep Efficiency by Ending or Inactivating Messaging Sessions from Your Partner System
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_messaging_byoc_messagingsession_api.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byoc_messagingsession_api.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5d475187a31a619d1be4bd0c74e2d742be55d7f58333107b6f779791f9937d1e
description: Use the End or Inactivate a Messaging Session API to quickly end or suspend a messaging session, regardless of whether the action is initiated by a messaging end user or your partner system. Reps receive a status notification when a session is ended or inactivated. This allows them to start After Conversation Work (ACW) if enabled and move on to the next session faster.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Increase Rep Efficiency by Ending or Inactivating Messaging Sessions from Your Partner System

Use the End or Inactivate a Messaging Session API to quickly end or suspend a messaging session, regardless of whether the action is initiated by a messaging end user or your partner system. Reps receive a status notification when a session is ended or inactivated. This allows them to start After Conversation Work (ACW) if enabled and move on to the next session faster.

**Where:** This change applies to Bring Your Own Channel for CCaaS. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

**Who:** This change impacts partners who create messaging provider integrations for Bring Your Own Channel for CCaaS.

**How:** To end or inactivate a messaging session, call the `/messagingSession` endpoint in Interaction Service API.

#### See Also

- [_Interaction Service API:_ End or Inactivate a Messaging Session](https://developer.salesforce.com/docs/service/interaction-service-api/references/interaction-service-reference/api-messagingsession.html)