Review and analyze installed software and system components by using the Components tab on a configuration item (CI) record. Review installed software, system processes, network adapters, certificates, and other component data collected during discovery. The tab organizes component inventory into structured categories and provides a searchable, filterable table. You can also add components manually when required.
Where: This feature is available in Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service where Discovery is enabled.
Who: Users must have the IT Service Configuration Item and IT Service Asset Discovery permissions.
Why: Component-level visibility helps IT teams validate software compliance, troubleshoot configuration issues, and track system changes. This improves operational awareness and strengthens configuration governance.
How: From the Salesforce CMDB and Service Graph, go to All Configuration Items or My Configuration Items in the navigation pane. Select the required CI record and select the Components tab. Select any component category such as installed software, processes, network adapters, or storage disks. Use the table tools to search, filter, or customize visible columns. Select Add to manually add a new component entry.